At Eldan Recycling, great emphasis is placed on good quality, because the company wants to deliver the best solutions to their customers - just as they have done for the past 60 years.
At Eldan Recycling in Faaborg, has over the past 60 years, they have produced complete plants and systems for the recycling industry, e.g. for recycling cable waste, electronics and tire waste.
The company's solutions are sold to customers all over the world, and the export share is as much as 99% of the company's turnover. Eldan Recycling is currently experiencing great growth from customers in developing countries in e.g. Africa, the Middle East and South-East Asia, which have increasingly begun to take care of internal environmental issues. Plants and systems are produced at the factory in Faaborg, and the many components require safe handling.
And at Eldan Recycling, quality and customer satisfaction go hand in hand, because it creates the best imaginable solutions and thus also satisfied customers.
See, for example, how a facility from Eldan Recycling transforms worn tires into rubber granules and metal:
Focus on quality
It is important for Eldan Recycling that the quality is good, because the company wants to deliver the best solutions to all their many customers, as they believe that quality and customer satisfaction go hand in hand. Jill Harrison Hedegaard explains; "At Eldan Recycling, we are quality conscious in our choice of goods, and of course at the right price. Our customers take great pride in the fact that we deliver quality goods, which is why we also choose Fyns Kran Udstyr as the quality is always top notch. We don't order goods from China ourselves, or buy them cheaper from other suppliers, because then we can't guarantee the same quality and safety to our employees, when they lift the machines in our production," says Jill Harrison Hedegaard.
Good relationships, availability and lots of know-how
It is important for Eldan Recycling that there are good relationships with their contact persons at Fyns kran Udstyr, and it is important to be available, that there is a quick response and great flexibility in relation to inquiries and orders. Jill Harrison Hedegaard elaborates; "I have daily contact with our internal contact person at Fyns Kran Udstyr - she is good at familiarizing herself with the things we use, and she can quickly answer any questions we may have. And we have the same good relationship with our associated sales consultant at Fyns Kran Udstyr, who is the one who comes by when we need advice and advice in relation to choosing solutions."
Online ordering
At Eldan Recycling, they don't just order via email and phone, they are also really happy about the online option that exists on the webshop, when you have a login and can order directly at your own customer-specific prices.
Jill Harrison Hedegaard elaborates; "The online part at fyns-kran.dk is very clear, easy to deal with, and then there are pictures of the products that I order, and the site is simple and easy to use, and that is quite a big plus, and it makes ordering online quite easy.”
In addition, Eldan Recycling greatly appreciates that both quality and safety are under control when they shop at Fyns Kran Udstyr. "It is easy to use the webshop part at fyns-kran.dk and the quality and safety are fine, and often it is the same products that we buy again, and this makes re-ordering easy, so we do not spend a long time shopping online; It's easy and fast. And if it's something that I can't find online myself, I call and Sandra can help find it," concludes Jill Harrison Hedegaard.
In addition to the sale of lifting equipment to Eldan Recycling, Fyns Kran Udstyr is also responsible for the statutory inspection of lifting equipment at the factory in Faaborg.
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